Privacy Policy

We are committed to make sure that your privacy is protected at all times. We ensure that we comply with the data protection laws of the UK. This policy sets out the basis on which any personal data we collect from you, that you provide us or that we receive from others about you; will be processed by us.

It includes data that we hold electronically and in paper files. If you give personal information, if will only be used in accordance with this Privacy Statement. Your information will be held by Norscot Truck and Van Ltd (NTV).

The information we collect

We collect information about you when you open an account, place an order or request further information from us. The type of information that may be collected includes (but is not an exhaustive list) personal identifiable information such as:

• Your name
• Job title
• Your contact and postal information (including email address)
• Demographic information
• Preferences and web preferences

This can be collected in various ways, examples of which are below (but is not an exhaustive list):

• By you sending us an email, text or multimedia message via a device or printed information through the post
• By filling in fields on our website
• By verbal communication in branch or on the telephone
• By filling in forms, for example when you enquire or ask questions via our website
• By asking questions or providing comments on our website

We require this information for internal record keeping to process and manage your order (if applicable), to improve our products and services to you and for other legitimate business interests.

Who has access and why?

Data will be held and processed for the purpose of providing the service that we are contracted under our Terms and Conditions, or where you have provided your information via our website, telephone communication or at a company location. Only the staff at NTV that have a legitimate need to access data will be authorised to do so. We may also be required to share your data with some third parties. However, where this is necessary, we only disclose the information that is required and we have contracts in place that requires them to keep your information secure and not to use for their own purposes.

How long we retain your personal data?

To meet our legal data protection and privacy obligations, we only hold on to your information for as long as we need it and for the purposes we acquired it for in the first place.

We will collect personal data and retain for as long as required under current legislation as detailed in our Terms and Conditions.

Where you have submitted your data via our website or other marketing channels, we shall keep your personal information on our database, subject to an individual’s right to unsubscribe or be forgotten at any time. 

Controlling your personal information

By providing us with your information you are consenting to us using you information as set out in this notice. You may choose to restrict the collection or use of your personal information at any time and you have a right to access your information. If you would like to request a copy of your information or would like to change the information we hold about you please contact us.

You may choose to restrict the collection of your personal information in the following ways:

• Whenever you are asked to fill in a form on our website, look for the box that you can click to indicate that you want the information to be used by us for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us as per the above information.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable and this would be advised at the time of the request. If you would like a copy of the information held on you please write to: George Barrack, Managing Director, Norscot Truck & Van Ltd, Norscot House, The Parkway, Bridge of Don Aberdeen AB23 8JZ.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect. 

Security and Web Links

At all times, we ensure that your information is secure. We have suitable physical, electronic and managerial procedures in place to safeguard and secure the information we collect online to prevent unauthorised access or disclosure.

Our website may contain links to other websites. We have no control over them and they are not governed by our privacy statement. If you use these links to leave our site we are not responsible for the protection and privacy of any information you provide while visiting other sites.

We may disclose your information to third parties where you have consented for us to do so or where we are under a legal, regulatory or professional obligation to do so. This, on certain occasions, may be needed to fulfil our obligations to you when supplying you goods or services.

Cookies

Please refer to our Cookie Policy.

Marketing information

Using the email and postal address provided by you, we may periodically send you promotional information about new products, special offers or other information, which we think you may find interesting. We may also customise our website according to your interests. From time to time we may also use your information to contact you by email, phone or mail for market research purposes. We only retain information for a limited period, as long as it is required for our purposes.

If you prefer not to receive Marketing Information from NTV, please contact us on 01224 824444.

Complaints

At NTV, we would try our utmost to deal with any and all complaints about how we handle personal information but if you feel the need to take further, you can also lodge a complaint with the Information Commissioner’s Office, whose contact details are as follows:

Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Your Rights

You have a number of rights under GDPR 2016/679:

Right of Access

You have the right, subject to a number of exceptions, to know what information we hold about you.

Right to Rectification

You have the right to have any information we hold about you corrected if inaccurate or incomplete.

Right to Erasure

You have the right to ask us to delete personal information about you where:

• We are using that information with your consent and you have withdrawn your consent
• You have validly objected to our use of your personal information
• Our use of your personal information is contrary to law or our other legal obligations

Right to Object

You have the right to object to our processing of your personal data on the basis of legitimate interest, for direct marketing.

We will stop processing your data on the basis of legitimate interest unless there are compelling legitimate grounds for us to continue.

We will stop any processing of your data for direct marketing as soon as we receive an objection.

Right to Restrict Processing

You have the right to restrict processing of your data in certain circumstances, such as when there is a question over the way in which we are using it.

Right to Data Portability

You have the right to obtain and reuse your personal data for your own purposes, subject to terms detailed in our Terms and Conditions.

Automatic Processing

We will not make any decision regarding you by purely automated means.

Withdrawing consent using your information

Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.

Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page and emailed to you if appropriate to do so. We would ask you to check this section regularly for any changes to our policy.